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Please allow 10 - 14 business days for your order to process. All Sissysax purses are hand made expressly for you once you place your order. We hope you just love your SissySax purse but if you are not 100% satisfied or your item is damaged, please call us immediately. Please do not return it without speaking to us. We are not responsible for damaged merchandise returned to us without our consent. We cannot accept returns COD or postage due. We do not reimburse shipping charges. Please return merchandise in its original packaging, include the reason for the return and if an exchange, a description of the item you would like to exchange it for. Please include your name, address and phone number. Send exchanges to: SissySax 31 Rock Garden Lane Richmond, VA 23228 Please send the exchange via Federal Express, UPS, or by Postal Service using insurance and delivery confirmation so we can track your package. Please retain shipping receipt. Please note: We do not issue refunds, and cannot honor exchanges for any merchandise that is sent back to us postmarked after 30 days (from the date you placed your order). We offer one complimentary exchange per item. If your purchase is damaged, if you want to exchange or if you have any questions, please call us at 804-513-0073. We appreciate your business! |
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